Faster Response Time

TV and film productions are notorious for making last minute changes. Even if the script is locked, scenes can be added or deleted right up to the day of shooting. Because of this, prop and set personnel are always in a race to get the stage ready to shoot. What was a scripted as a scene in a gas station mini-mart yesterday could be changed to a chase through a big box store tomorrow. Frequently, the first agency to provide the props or set pieces to solve the problem wins! This is why HERO has set up the fastest turn around in the business.

It starts with our stock. HERO maintains ample stock of our client’s branded merchandise in our on-premise warehouse. This way, when production has an urgent need, we can save the day by filling orders for the studio’s drivers or by hand delivering the materials ourselves. Our second advantage is proximity. With a location accessible to all of Hollywood’s studios and a facility in production-heavy Atlanta, Georgia, in most cases HERO doesn’t need to rely on shipping to get to the set.

And finally… you guessed it, the Sidekick! When an opportunity needs to be presented to our clients, the Sidekick gets it to them instantly with an email directing the client to their approval page. And this is where our client’s part in the process comes in. While the Sidekick keeps data flowing, human decision-making is really at the core of our turnaround speeds. We request that our clients respond to posted opportunities in 72 hours or less, but the truth is, the quicker, the better. Without ever meeting one another, HERO’s clients are part of a team in that their individual actions support the entire roster. By having responsive clients with at least one member of their team dedicated to managing our program, prop masters, producers and other on set decision-makers can rely on HERO’s long-standing reputation for quick response.

Thanks to our internal systems, our studio relationships and our responsive clients, no agency can get do brand fulfillment faster!

Client Testimonials

“After eight years of working with HERO, I think it’s safe to say that we consider them a sound investment.”

Promotions Manager
Financial Times

“We have worked with Julie at HERO for over 10 years now. From day one HERO has been great to work with and helped turn Lumber Liquidators from a no name company to the largest supplier of hardwood flooring in the US.”

Lumber Liquidators

“I have worked with HERO frequently throughout my 22-year tenure here at Fox on dozens and dozens of films. I have always found [them] to be reliable and extremely trustworthy!”

VP, Production Resources
20th Century Fox

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